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Satisfied or refunded

Our warranty limited to the legal guarantee covers any material or manufacturing defect. For any warranty service relating to leather goods, your item will be examined, if a manufacturing defect is found, we will replace it with a product of the same model or equivalent of equal value based on the purchase price.

LOLO CHATENAY repairs its damaged leather goods when repair is possible. If this is not possible, we will replace it according to the warranty conditions.

This warranty is void if the leather item has been damaged by accident, negligence, unauthorized repair, or other factors not resulting from defects in material or workmanship, or if valid proof of purchase is not provided. not included.

For any repairs, please contact our after-sales service at the following address:

Reminder for sending items for repair:
We encourage you to send your package via a trackable shipping service. Lolo-chatenay is not responsible for lost or stolen packages.

Company LC DESIGN 50 bis Avenue du Progrès, 69680 Chassieu, France