frequently asked Questions
Delivery & Return
Yes, we ship worldwide. Shipping charges apply and are added at checkout.
It depends on where you are. Orders processed here take 5-7 business days. Overseas deliveries may take 7-16 days. Delivery details will be communicated to you in your confirmation email.
Shipping costs are free for purchases over €200 in mainland France. For the French Overseas Territories or Internationally, they are calculated according to your geographical delivery area.
Please have your order number ready and contact us atcontact@lolo-chatenay.com.
The products must be returned in their packaging, with the protective bag and the product label. They must neither be worn nor damaged.
Gift cards
Yes, we now offer the purchase of gift cards on the site or in store. We offer different gift card amounts credited at the time of purchase. The gift card is valid on the site and in our stores.
You can contact us via our email address:contact@lolo-chatenay.com. !
We will be happy to help you and answer your questions.