Delivery and returns
Delivery
LOLO CHATENAY undertakes to fulfill orders received on the website only within the limits of available stock.
LOLO CHATENAY undertakes to inform the customer as soon as possible in case of order delay and, if applicable, to refund them no later than 14 days after the date on which they exercised their right of withdrawal. The customer's order will then be automatically cancelled.
LOLO CHATENAY undertakes to deliver items ordered and paid for by the customer, in mainland France, within the following timeframes:
Colissimo mainland France: 48 to 72 hours from dispatch (free delivery from €80 of purchase).
Chronopost Express mainland France: 24 to 48 hours from dispatch. (Express service charged €10, regardless of the order amount).
If the said items have not been delivered within 7 days from the scheduled delivery date during the order, and if this delay is not due to a case of force majeure, the customer may proceed with the cancellation of the sale by sending a registered letter with acknowledgment of receipt to the following address:
LC Design brand "LOLO CHATENAY" - Customer Service - 50 Bis Avenue du Progrès - 69680 Chassieu.
The sums paid by the customer will then be fully refunded to them.
The customer is required to check the condition of the delivered items.
Any anomaly concerning the items (damage, item missing compared to the order form, damaged or opened package, broken, defective item...) must be imperatively indicated within 3 days following delivery.
Returns and Exchanges
Outside of holiday periods, returns and exchanges are possible within 14 days from the date of receipt of your order.
During the holiday period (orders delivered between 01/12 and 31/12), LOLO CHATENAY extends this period to 30 days from the date of receipt.
Returns and exchanges are free and possible within these deadlines for orders delivered in mainland France.
In accordance with the law, these deadlines include your right of withdrawal for any distance purchase.
Products must be returned in their original packaging, with the protective bag and product tag, in perfect condition.
Items displayed in the "Sweet Prices" section benefit from the same legal withdrawal periods as other products, but cannot be exchanged or subject to a commercial gesture beyond these periods.
Please consider the following points that apply to our return and exchange policy:
- The returned item(s) must be clean, unused beyond a simple trying on, and in their original box in good condition.
- To allow for a full refund, the tamper-evident tag should ideally be intact.
- If the tag is broken or if the items show signs of use or damage beyond a simple trying on, making them unfit for sale, LOLO CHATENAY may refuse the return or, if applicable, apply a discount corresponding to the depreciation of the product.
Return and Exchange Steps
Contact our customer service by email: contact@lolo-chatenay.com
- Step 1: Put your item(s) back in their respective original packaging, and place them in the box used for shipping.
- Step 2: contact customer service at: contact@lolo-chatenay.com
- Step 3: print the Colissimo RETURN slip that our customer service will have previously sent you by return email and stick it on the package.