Delivery and returns
LOLO CHATENAY undertakes to honor orders received on the website only within the limits of available stocks.
LOLO CHATENAY undertakes to inform the customer as soon as possible in the event of a delay in the order and, where applicable, to reimburse them no later than 14 days following the date on which they exercised their right of withdrawal. The customer's order will then be automatically canceled.
LOLO CHATENAY undertakes to deliver the items ordered and paid for by the customer, in mainland France, within the following deadlines:
Colissimo mainland France: 48h to 72h from dispatch (free delivery from 80€ purchase).
Chronopost Express mainland France: 24h to 48h from dispatch. (Express service charged at €10, whatever the amount of the order).
If the said items have not been delivered within 7 days from the delivery date planned when ordering, and if this overrun is not due to a case of force majeure, the customer may proceed to the resolution of the sale by sending a registered letter with acknowledgment of receipt to the following address:
LC Design brand "LOLO CHATENAY" - Customer Service - 50 Bis Avenue du Progrès - 69680 Chassieu.
The amounts paid by the customer will then be returned in full.
The customer is required to check the condition of the items delivered.
Any anomaly concerning the items (damage, item missing from the order form, damaged or opened package, broken item, defective, etc.) must be indicated within 3 days following delivery.
Returns and exchanges are free and possible within 15 days of receipt of your order.
Please consider the following exceptions that apply to our returns and exchange policy:
The returned item(s) must be new, unused and in their original box perfectly intact.
The tamper-evident lace must be intact, any breakage of this lace will result in the automatic acceptance of the order by the Customer.
No returns will be accepted if the returned items have been visibly used or damaged by the Customer and this use or damage renders the items unfit for sale.
Return and exchange steps
Contact our customer service by email: firstname.lastname@example.org
- Step 1: Return your item(s) to their respective original packaging(s), and put them back in the box used for shipping.
- Step 2: contact customer service at: email@example.com
- Step 3: print the Colissimo RETURN voucher that our customer service will have previously sent you by return email and stick it on the package.