PREMIUM AFTER-SALES SERVICE TO PAMPER YOUR BAGS

At LOLO CHATENAY, we believe that an exceptional bag deserves equally exceptional care. That's why we offer a unique and tailor-made after-sales service, completely free of charge, to guarantee our customers an incomparable experience.

More than just a fashion accessory, our bags are designed to stand the test of time and enhance every outfit, season after season.

Unique and tailor-made after-sales service

We know how important a bag can be to your everyday life. Over time, it may require some care to maintain its shine and quality. That's why we've set up an after-sales service designed to pamper your bag and give it a new lease of life.

Our after-sales service includes:

• A complete pampering : deep cleaning and leather care to revive its shine.

• A custom dye : a color touch-up in case of wear to the leather to restore its full splendor.

• Replacement of metal accessories : buckles, closures and other ornaments can be replaced as needed, to ensure a consistently impeccable finish.

Special attention to materials

Our bags are crafted from exceptional leathers carefully selected from renowned tanneries. To respect the natural evolution of the material, each intervention is carried out with the utmost precision.

Our goal: to extend the life of your bag while preserving its charm and authenticity.

A commitment to sustainable fashion

At LOLO CHATENAY, we advocate for more responsible consumption. By offering free, high-quality after-sales service, we encourage our customers to maintain and repair their bags rather than replace them. This choice is part of a sustainable and resource-friendly approach, thus contributing to a more ethical and responsible fashion.

Local and ethical production

True to our commitment to French craftsmanship, our bags are made in Lyon in a workshop where every detail is meticulously considered. We work with suppliers selected for their high standards of quality and prioritize short supply chains to minimize our environmental impact.

A passionate team at your service

Behind every LOLO CHATENAY bag , there are passionate artisans who care about customer satisfaction. Each of your requests is handled with care and professionalism, with one goal: to offer you a unique experience and an exceptional product.

With LOLO CHATENAY, give your bag the care it deserves and extend its history with you. Come discover our collection and take advantage of our premium after-sales service to pamper your favorite pieces.

In our MAINTENANCE section, you can also find products from Maison SAPHIR, a reference for carefully maintaining your items.

We look forward to accompanying you on this beautiful adventure of elegance and sustainability.

Follow us on Instagram to stay up-to-date with our latest news!